Skip to content
    2-Way SMS Marketing

    2-Way SMS Marketing: Text Leads and Automate Missed Call Text Backs

    LeadLeaf 2-way SMS marketing lets you text leads from a single inbox, send bulk campaigns, and automate missed call text back replies. Every text is logged on the CRM contact record. Included on every plan starting at $99 per month.

    Two way text conversationsMissed call text backBulk SMS campaignsUniversal inbox with email and webchat

    How does 2-way SMS work in LeadLeaf?

    Every text conversation lives in the universal inbox alongside email and webchat. You reply to texts from the same screen you use for email, and every message is logged on the contact record. Two way means the customer can reply, and the reply lands back in the same thread.

    Every text conversationReply to textsTwo way means
    Hi, are you open today?
    Sorry we missed your call. How can we help?
    Need someone out for a leak.
    I can book you at 2:00. Want that slot?

    What is missed call text back?

    When a customer calls and you cannot answer, LeadLeaf sends an automatic text reply within seconds. The text says you are on the other line and asks how it can help. This turns a missed call into a captured lead instead of a lost customer who dials the next business on Google.

    Customer calls andText says youTurns a missed

    Missed call from (412) 555-0176

    Rang 4 times, no answer

    Just now
    Text sent automaticallyWithin seconds
    Sorry we missed your call, we're on the other line. How can we help you?
    Hi, I need a quote for a repair this week.
    Happy to help. Here's our booking link so you can pick a time that works.

    Can I send bulk text campaigns?

    Yes. You can select a segment of contacts and send a broadcast text to all of them with one click. A seasonal offer can go to every past customer at once, and replies come back into the universal inbox for your team to handle.

    Select a segmentSeasonal offer canUnlimited users
    Send Bulk SMS4 selected
    Segment: Active leads
    SC

    Sarah Chen

    (412) 555-0101

    Selected
    MR

    Mike Rodriguez

    (412) 555-0142

    Selected
    JM

    Jennifer M.

    (412) 555-0198

    Selected
    TW

    Tom Wilson

    (412) 555-0234

    LK

    Lisa Kowalski

    (412) 555-0377

    Selected
    DF

    D. Foster

    (412) 555-0421

    Message preview

    Hi {name}, your spring maintenance special is here. Book before April 30 and save 15%. Reply STOP to opt out.

    Can I automate text sequences?

    Yes. Workflow automation can send a welcome text immediately, a follow up text the next day, and a booking reminder the day before an appointment. Branching sends different texts based on whether the lead replied.

    Workflow automation canBranching sends differentDrag and drop builder
    Workflow Trigger
    Active
    1. New Contact AddedForm Submission

    Lead fills out contact form on website

    2Send Welcome Text
    Instant

    "Hi Sarah, thanks for contacting LeadLeaf! How can we help you today?"

    3Wait 2 Days → Follow Up Email
    Automated

    Send booking link if no response received

    Does SMS connect to the CRM?

    Every text is part of the same CRM. A reply to a text can trigger an email, move a pipeline stage, or add a tag. You do not switch between tools, because the SMS tool and the CRM share one database.

    Every text isReply to aSwitch between tools
    Form submitted9:02 am
    Text message received9:14 am
    Email replied11:40 am
    Call answered2:05 pm
    Pricing

    Which plan includes 2-way sms marketing?

    See which LeadLeaf plan 2-way sms marketing is included on.

    Plan Availability
    Starter($99/mo)
    Included
    Professional($299/mo)
    Included
    Premium($499/mo)
    Included
    Interface

    2-Way SMS Marketing in action

    A live view of the 2-way sms marketing interface inside LeadLeaf.

    LeadLeaf SMS marketing interface
    Related

    Related features

    These features work alongside 2-way sms marketing in the same platform.

    CRM & Pipeline Management

    LeadLeaf CRM and pipelines give you a single system to track every contact, manage unlimited sales pipelines, and move leads from first inquiry to closed deal.

    Learn more

    Email Marketing Campaigns

    LeadLeaf email marketing lets you send newsletters and automated drip campaigns from a drag and drop builder, with every email tied to the same CRM contact record.

    Learn more

    Workflow Automation

    LeadLeaf workflow automation lets you connect triggers to multi-step actions across SMS, email, pipelines, and calendars, so follow up runs without manual work.

    Learn more
    FAQ

    2-Way SMS Marketing FAQ

    Yes. 2-way SMS is included on the Starter plan at $99 per month and every plan above it.

    Start your 14 day free trial today

    14 day free trial with unlimited users. Plans start at $99 per month.

    Start Free TrialBook a Demo