A
AI Voice Agent
An artificial intelligence assistant capable of conducting natural 2-way phone calls, answering FAQs, and booking appointments. It answers calls 24 hours a day.
C
CRM
Customer Relationship Management. A system that stores every contact, conversation, note, and deal in one record so your team has the full history before they respond.
M
Missed Call Text Back
An automated feature that immediately sends an SMS reply to any caller when their call goes unanswered. It turns a missed call into a captured lead instead of a lost customer.
P
Pipeline
A visual sequence of stages that a deal moves through, from first inquiry to closed deal. Each stage can trigger automated follow up.
R
Reputation Management
The practice of requesting, monitoring, and responding to customer reviews across platforms like Google and Facebook from one inbox.
U
Universal Inbox
A unified conversation dashboard merging 2-way SMS, email, web chat, and social messages into a single feed. Your team replies to every channel from one screen.
W
Workflow Automation
A sequence of automated actions triggered by an event, such as a form submission or a pipeline stage change. It runs follow up without manual work.
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